Trading Customer Support Agent
Confidential salary
No experience, Entry (0-2 years)
București; Partially remote job
Full time; 1 vacancies
Job Summary
We’re looking for an enthusiastic English speaker to join our Trading Support team in Bucharest!
It is a great opportunity to work in a tech-driven company. In a relaxed and friendly environment, our headquarters are in the heart of the city (Universitate area), full of interesting and challenging projects.
Company Intro
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide platform, casino, sports betting, payments, and affiliate systems to over 300 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 950 employees in offices across 12 countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Responsibilities
- You will be responsible for helping our clients via e-mail and live chat
- Check and process bets and settle matches according to our policy
- Investigate missing matches / missing results issues
- Create activity reports
- Add missing matches / tournaments / participants
- Check and update the information we supply to our clients
Requirements
- Good written English skills (mandatory)
- Internet browsing is no mistery to you and knows all the shortcuts
- You know how to use MS Office
- The technical aspects of the activity are fun for you
- Previous experience in customer support is a plus
- Payment systems and online casino knowledge is a plus
- Ability to follow documented procedures, logical thinking
- Willingness to continuously learn and improve
- Highly organized, focused capacity
- Team spirit
- Time management skills
- Ability to communicate technical problems concisely and professionally
- Sports passionate
Perks and benefits
- The base salary is 660 Euro NET;
- The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 2-3 weekends/month. More details about the working schedule will be provided over the interview
- Paid taxi for those working until or from 01:00.
Work Life Balance
- 22 days off per year, including public holidays, rising to 32 by year 5 inside the company
- 10 sick leave days per year (without a doctor’s note)
- 40% work from home - after the first 3 months within the company
- If returning to work soon after having child, 1 year 100% WFH for mothers
- WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child).
Benefits and Office perks
- Daily catered lunch or lunch allowance – in total of 130 EUR net per month
- Private Medical insurance – Regina Maria
- Our own in-house gym, health & well-being programs
- Fruits Tuesday
- Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
- Bookster
- Massage at work
- Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!)
- Fun corner: ping pong table, PS4, lots of board games.
Benefits
Financial
Development
Workplace
Free time
EveryMatrix
Responsive Employer
EveryMatrix is an independent IT company offering award-winning software solutions to the iGaming industry.
We started small, with big ideas.
In the meantime we managed to fill the shoes and the roles, growing in both size and – we like to think – wisdom. We’ve spread our reach over the continents, taking the meaning of the word global as literally as one can. With offices across Europe and Asia, EveryMatrix is able to deliver custom-built solutions in these regions within our product range, including the award-winning sports betting solution, OddsMatrix, CasinoEngine, the largest casino content aggregator currently on the market and GamMatrix – the ultimate player management platform.
We have vacancies in multiple locations, why don’t you give them a look? Wouldn’t you like to join this band of misfits and see if we hold true to our word to make everything possible? Let your careers grow here, with us.
Rush your resume and apply for being part of our team.
EveryMatrix HR team receives some of your personal data (such as: your name, e-mail address, telephone number, education, job experience) through BestJobs. This information is necessary to carry out the recruitment process in order to take steps to possibly enter into a contract. EveryMatrix will never use any of your personal information for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private. EveryMatrix is committed to all the principles of the GDPR and aims to respect your privacy whilst communicating with any other party.
The information you submit will be stored on our servers and will not be transmitted to any third party outside EveryMatrix gorup of companies.
For more information about the use of your personal data by BestJobs, please check the Confidentiality policy provided in the website.
